Terms and Conditions

For your information, we have translated the German Terms and Conditions for you. It therefore does not claim to be complete, legally effective and complete is the German Terms and Conditions page, you can find it here: https://www.platinum.com/Info/Allgemeine-Geschaeftsbedingungen/ 

1. Scope

Our sales channels and the following General Terms and Conditions of Business are aimed exclusively at end consumers, and thus at private individuals who do not trade commercially or independently professionally with the goods supplied by PLATINUM GmbH & Co. KG with the goods supplied by PLATINUM GmbH & Co.

This includes all sales channels, including online shop, telephone, e-mail, fax and factory sales.

Deviating, conflicting or supplementary General Terms and Conditions of Business shall not become part of the contract, even if known, unless their validity is expressly agreed in writing.

2. Contracting Party, Customer Service

The purchase contract is concluded with PLATINUM GmbH & Co. KG. Further information about us can be found on our website.

3. Conclusion of an Agreement

Our website and our factory outlet solely represents a sales prospectus.The offers of Platinum GmbH & Co. KG are free of charge. The prices offered are binding and already include statutory VAT.
By displaying the products in the factory outlet and on our website, we are asking you to submit binding offers (orders). Orders can be placed via the online shop, e-mail, telephone or fax.

When ordering in our online shop, you submit your offer by clicking on the ‘Buy’ button and this relates to the goods contained in the shopping basket. When ordering in our online shop, you will immediately receive an overview of your order by e-mail. This order overview does not constitute a binding acceptance. The contract is concluded subject to correct and timely delivery by PLATINUM GmbH & Co KG's suppliers. This reservation does not apply in the event that PLATINUM GmbH & Co KG is responsible for the non-delivery. In the case of the payment methods ‘prepayment’, ‘direct debit’ and purchase on account, the purchase contract is only concluded when a correspondingly labelled order confirmation is sent. This is usually done by sending a corresponding e-mail within 5 days. In the case of the payment methods PayPal, credit card, SOFORT Überweisung and iDEAL, the contract is already concluded with your payment instruction.

In the case of orders by telephone, e-mail or fax, offers are submitted by transmitting the order quantity either by telephone or in writing. By placing an order for goods, the customer makes a binding declaration that he wishes to purchase the goods ordered and is bound by this order for 14 days from receipt by PLATINUM GmbH & Co. KG. In the case of the payment methods ‘prepayment’ and ‘direct debit’, the purchase contract is only concluded when a correspondingly labelled order confirmation is sent. This is usually done by sending a corresponding e-mail within 5 days.
For orders in our factory outlet, you submit your offer by selecting the desired goods. The purchase contract is concluded when the invoice is issued in the factory outlet. 

4. Limitation of quantity & commercial resale

The sale of the goods shall only take place in household quantities exclusively for private use. Commercial resale is not permitted.

5. Delivery Costs

We offer free delivery from an order value of 29 €. You will not have to pay any additional delivery costs! If the order value is lower, there is a delivery charge of 4.90 € for deliveries to Germany and 6.90 € for deliveries to Austria, Belgium, France and the Netherlands. Only direct collection of the goods is possible in the factory outlet, there are no shipping costs.

6. Payment

The purchase price is always due upon receipt of the goods. Payment can be made in the online shop by prepayment, direct debit, PayPal, credit card, SOFORT bank transfer, iDEAL or by purchase on account. 
Payment for orders by telephone, e-mail or fax can be made in advance or by direct debit. In the factory outlet, payment can be made in cash, by EC card, credit card or direct debit.

Pre-payment

If you choose the pre-payment option, we will provide you with our bank details in the order confirmation process and deliver the goods after receipt of payment. Please indicate your customer and order number in the payment reference when transferring the money. In the case of returns, we will refund the credit amount to your bank account.

Direct debit

The purchase price will be debited from your account 7 days after the invoice date. In exceptional cases, the direct debit may be made before receipt of the goods due to delivery delays.

If you choose the direct debit payment method, you will be asked for your bank details. When confirming your order, you will submit a direct debit mandate authorising the collection of the purchase amount. If you choose to pay by direct debit, your data (in particular your name and contact details) may be passed on to Creditreform Boniversum GmbH, Hellersbergstrasse 11, 41460 Neuss, for credit assessment. If this check does not return the required result, e.g. because the data cannot be clearly matched, we will automatically offer you other available payment methods. Information pursuant to Art. 14 of the EU General Data Protection Regulation on data processing at Creditreform Boniversum GmbH can be found here www.boniversum.de/EU-DSGVO. In the case of returns, we will transfer the credit amount to the bank account specified at the time of purchase.

Payment by PayPal

You can pay in our online shop via PayPal. After you have selected PayPal as your payment method, you will be redirected to PayPal. You can then authenticate with your PayPal username and password. If you do not have a PayPal account, you can register with PayPal. In case of returns, the amount will be credited back to your PayPal account.

Payment by credit card

You can pay conveniently and securely with your credit card in our online shop. We accept the following credit cards: VISA and MasterCard. During the purchase process, please select the appropriate card and enter the required data in the fields provided. Your credit card details are transmitted encrypted via SSL. You can recognise this by the “https” in the address bar in your browser on the payment pages. This means that your credit card purchase with us is very secure. Your credit card will be charged after your order is shipped.

To increase the security of credit card payments, the credit card security procedure 3D-Secure is used. This procedure is called Verified by VISA for VISA cards and MasterCard Secure Code for MasterCard cards. If your credit card is 3D-Secure-enabled, you will automatically be redirected to your bank's site. There you can confirm the transaction by entering your personal SecureCode and password. If you have not yet registered your credit card for the 3D-Secure system, you can do so during the payment process. After 3D-Secure authentication, you will be automatically redirected back to the shop. In case of returns, the corresponding amount will be credited to the debited credit card.

Payment by SOFORT bank transfer

SOFORT bank transfer is the online transfer procedure offered by SOFORT GmbH. After you have chosen the SOFORT bank transfer payment method and confirmed the order, you will be redirected to SOFORT. You can then execute the online transfer with your online banking data or with your PIN and a TAN. SOFORT bank transfer meets the high security standards of online banking and has TÜV-certified data protection. In the case of returns, we will refund the credit amount to your bank account.

Payment by iDEAL

iDEAL is the online transfer procedure offered by Currence iDEAL B.V.. After you have chosen the iDEAL payment method and confirmed the order, you will be redirected to iDEAL. You can then execute the online transfer with your online banking data or with your PIN and a TAN. iDEAL meets the high security standards of online banking. In the case of returns, we will refund the credit amount to your bank account.

Purchase on account

For purchases on account, the payment term is 14 days from the invoice date. After your order has been dispatched, you will receive the invoice by email, which will state the bank details and the payment reference. Please transfer only to the named account and please indicate the payment reference correctly so that payments can be allocated.

If you choose to purchase on account, your data (in particular your name and contact details) may be passed on to Creditreform Boniversum GmbH, Hellersbergstrasse 11, 41460 Neuss, for credit assessment. If this check does not return the required result, e.g. because the data cannot be clearly matched, we will automatically offer you other available payment methods. Information pursuant to Art. 14 of the EU General Data Protection Regulation on data processing at Creditreform Boniversum GmbH can be found here www.boniversum.de/EU-DSGVO. In the case of returns, the corresponding amount will be credited to the bank account from which you made the transfer.

The customer shall only have a right of set-off if his counterclaims have been legally established or recognised by PPLATINUMl GmbH & Co. KG have been recognised. 
The customer may only exercise a right of retention if his counterclaim is based on the same contractual relationship and has been legally established or recognised by PLATINUM GmbH & Co. KG has been recognised. 

7. Customer Pick ups

Orders placed through the online shop (comprising all type of remote orders placed through the online shop by way of email, fax or telephone) can be sent by shipment only. Unfortunately it is not possible for customers to collect the goods in person. For local customers, we offer factory outlet hours Monday through Friday, from 8 am to 6 pm, where you can buy the goods directly on site.

8. Reservation of Title

Goods shall remain our property until full payment has been made. The customer is obliged to handle and store the goods with care. 

The customer is obliged to inform PLATINUM GmbH & Co. KG without delay if third parties access the goods (seizure) or if the goods are damaged or destroyed. 

The customer is also obliged to immediately inform PLATINUM GmbH & Co. KG without delay.

9. Damaged Shipments

If goods are delivered with obvious shipment damages, please immediately submit a corresponding complaint with the shipping company and contact us without delay. Failing to file a complaint or to contact us shall have no effect on your legal rights and their enforcement, in particular your warranty rights. With your effort you will help us to assert our own claims against the shipping company or shipment insurance company.

10. Information on Right of Withdrawal

Below you will find information on the requirements and consequences of your statutory right to cancel your order.

Information on Right of Withdrawal

Consumers have the following Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (PLATINUM GmbH & Co. KG, Am Ockenheimer Graben 23, 55411 Bingen, phone 0800 364 36 63, Fax +49 (0) 67 21 30 59 3-29, info@platinum.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
 
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
 
End of the Information on Right of Withdrawal

Model withdrawal form

 (complete and return this form only if you wish to withdraw from the contract)
 
To PLATINUM GmbH & Co. KG, Am Ockenheimer Graben 23, 55411 Bingen, Fax +49 (0) 67 21 30 59 3-29, info@platinum.com:
 
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

_____________________
(*) Delete as appropriate.

End of model withdrawal form 

Please use our free pick-up service for returning the item. Simply contact our employees via the contact details provided and arrange a time for the item to be picked up by our logistics partner, DHL.

Please help us to avoid unnecessary surcharges and ensure sufficient postage. We reserve the right to deduct any such surcharge from the refund amount.

You may inspect the goods carefully and thoroughly. The right of return applies exclusively to goods that are still in stock. 

11. Cost Bearing Agreement in the Event of Withdrawal and Return Guarantee

(1) We reserve the right to impose upon you the responsibility to pay the costs of the return shipment, in accordance with the proper execution of the statutory right of withdrawal set forth in the information above, as follows: you shall be obligated to bear the regular costs of the return shipment if the goods have been delivered to you as ordered.
 
(2) As part of the 100 day money-back guarantee, return shipment is free of charge until the expiry of 100 calendar days from the date of invoice, insofar as the return is carried out by our logistics partner DHL as described in the guarantee. This return option exists in addition to the statutory right of withdrawal, which is not limited thereby. Simply contact our customer service via the contact details provided and arrange a pick-up time.

12. Implied Warranty

Our goods are subject to statutory warranty regulations.

If the delivered goods are defective, the customer can choose whether the subsequent fulfilment is to take place by subsequent order or replacement delivery. PLATINUM GmbH & Co. KG is, however, entitled to refuse the type of subsequent fulfilment chosen if it is only possible at unreasonable cost and the other type of subsequent fulfilment remains without significant disadvantages for the customer. 

If the subsequent performance fails, the customer may, at his discretion, demand a reduction of the remuneration (reduction), cancellation of the contract (withdrawal) or reimbursement of the damage instead of performance. 

In the event of only minor defects, the customer shall have no right of cancellation. 

If the customer chooses to withdraw from the contract due to a legal or material defect after subsequent fulfilment, he shall not be entitled to compensation for damages due to the defect. 

If the customer chooses to pay compensation for damages after subsequent fulfilment, the goods shall remain with the customer if this is reasonable. The compensation for damages is limited to the difference between the purchase price and the value of the defective item. This does not apply if PLATINUM GmbH & Co. KG should have maliciously caused the breach of contract. 

The warranty period is two years from delivery of the goods. The warranty period for used goods is one year from delivery of the goods. 

The customer does not receive any guarantees in the legal sense from PLATINUM GmbH & Co. KG. Manufacturer's warranties remain unaffected by this. 

13. Codes of Conduct

We abide by the Trusted Shops Code of Conduct. A list of the quality criteria can be found under http://www.trustedshops.co.uk/seal-of-approval/quality-criteria.html.

14. Saving of the Contract Content

We save the text of the contract and send you the order details. You can view the GTC at any time on our website. At the factory outlet, the GTC can be viewed on request.

15. Contractual Language

The languages available for the conclusion of the contract are German, English, Dutch and French. The German version shall take precedence in the interpretation of the aforementioned provisions.

16. Applicable law and place of jurisdiction for commercial and public law customers

Applicability of German law
The business relationship between the customer and PLATINUM GmbH & Co. KG shall be governed by German law. 

Place of jurisdiction for domestic customers 
If the customer is a merchant and the disputed business relationship is attributable to the operation of his trade, PLATINUM GmbH & Co. KG may sue this customer at the competent court; the same applies to a legal entity under public law and to special funds under public law. 

Place of jurisdiction for foreign customers 
The agreement on the place of jurisdiction also applies to customers who carry out a comparable commercial activity abroad, as well as to foreign institutions that are comparable to domestic legal entities under public law or to a domestic special fund under public law. 

17. Gift vouchers

Chargeable transferable gift voucher

Gift vouchers purchased in the PLATINUM Online Shop can only be redeemed online at www.platinum.com.
The voucher and any remaining credit are valid for 3 years from the date of purchase of the voucher.
The value of the voucher does not have to be used up completely in one order. Any remaining credit will be saved and can be used for future orders by re-entering the voucher code.
The voucher can only be redeemed before completing the order process. Subsequent offsetting is not possible.
The voucher may only be used for the purchase of goods and not for the purchase of further vouchers.
The voucher credit can neither be paid out in cash nor does it earn interest.
This does not apply to cases in which the seller has knowledge or grossly negligent ignorance of the ineligibility, legal incapacity or lack of representative authority of the respective holder.
The voucher is transferable. The seller may make payment to the respective holder with discharging effect.

18. Online Dispute Resolution (ODR platform)

The EU Comission has created an internet platform for online settlement of disputes concerning contractual obligations arising form online contracts. The customer can access the ODR platform through the following link: https://ec.europa.eu/consumers/odr/
We are not obliged to participate in a dispute resolution procedure before a dispute resolution entity for consumers and have therefore decided against voluntary participation.

19. Subscription

PLATINUM GmbH & Co. KG offers the purchase of certain products by subscription in the online shop. The agreement is concluded when the subscription is taken out. The subscription conditions are available at: https://www.platinum.com/Service/Abonnement/
The subscription can be cancelled at any time without giving reasons. The validity of the subscription conditions remains unchanged for each subsequent order.
 
PLATINUM GmbH & Co. KG / 01.01.2024